Hospice of Washington County Named as Prestigious 2024 Hospice CAHPS Honors Award Recipient
FOR IMMEDIATE RELEASE
Contact:
Karen M. Giffin, AVP of Mission Advancement
301.791.6360
kmgiffin@hospiceofwc.org
Hagerstown, MD, May 15, 2024—Hospice of Washington County has been named a 2024 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies. This prestigious annual review recognizes agencies that continuously go above and beyond in providing high-quality care for patients and compassionate caregiver experiences. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures.
To be considered for this award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health and Hospice. “We congratulate Hospice of Washington County on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
Sara McKay, Hospice of Washington County’s CEO, credits the staff’s hard work, dedication, and passion to the hospice mission as the main reason that this award was possible and led us to being named a 2024 Hospice CAHPS Honors recipient. She said, “Hospice of Washington County will continue to provide exceptional care to our patients and uphold our commitment to excellence in healthcare, and we would like to thank our community for allowing us to serve them.”
About Hospice of Washington County
A leader in community-based, mission-driven end-of-life care in the Mid-Atlantic, Hospice of Washington County provides palliative care, hospice care, and comprehensive grief and bereavement care throughout Washington County, Md. Founded in 1980 by a core group of local citizens, Hospice of Washington has been able to meet community need for serious illness and grief and bereavement care thanks to the generous support of a caring community. Its stand-alone, 12-bed inpatient hospice care center, Doey’s House, opened in 2017 to offer a home-away-from-home for hospice patients requiring 24/7 pain and symptom management for brief periods. Hospice of Washington County’s comprehensive grief and bereavement programs for children, teens, and adults are open free of charge to anyone in the community who has suffered a loss. Under the direction of its Board of Directors comprised of distinguished local business, healthcare, and community leaders, Hospice of Washington County works each day to fulfill its mission of “embracing individual needs with love, kindness, and compassionate care while creating meaningful end-of-life experiences for our patients and families.”
# # #